At ChefWave, we are committed to providing our customers with high-quality products and a great shopping experience. If for any reason you are not completely satisfied with your purchase, we are here to help. Please read our Refund and Returns Policy below for all the details.
Returns
We offer a 30-day return policy from the date of delivery. If you’re not satisfied with your purchase for any reason, you can return it within this period for a full refund or an exchange. To be eligible for a return, your item must meet the following criteria:
- The product is in its original condition and unused.
- The product must be in its original packaging, including all accessories, manuals, and any other items that came with the product.
- The return request must be submitted within 30 days of receiving the product.
To initiate a return, please contact our customer support team at contact@chefwave.shop with your order number and details of the product you wish to return.
Refunds
Once we receive your returned item and verify its condition, we will process your refund. The amount refunded will be credited to the original payment method used during the purchase. Please note:
- Refunds will be issued within 5-7 business days after we receive and inspect the returned item.
- Shipping fees are non-refundable, and you will be responsible for the cost of return shipping unless the return is due to a defective or damaged product.
- If the return is due to a defect or an error on our part (e.g., receiving the wrong item or a damaged product), we will provide a pre-paid return label.
Exchanges
If you would like to exchange a product for a different size, color, or model, you may do so within the 30-day return window. To start an exchange, please contact us with your original order details and the item you wish to receive as a replacement. Depending on availability, we will send you the new product and arrange for the return of the original item.
Defective or Damaged Items
If you receive a damaged or defective item, please contact us immediately at contact@chefwave.shop within 7 days of receiving the product. We will arrange for a replacement or a full refund, including return shipping at no extra cost to you.
Non-Returnable Items
Certain items are not eligible for returns, including:
- Gift cards
- Products marked as “Final Sale” or “Non-returnable” at the time of purchase
- Opened or used items that cannot be resold
How to Return Your Item
- Contact Us: Reach out to our customer support team at contact@chefwave.shop with your order number and a description of the issue.
- Return Authorization: Once your return is approved, we will provide you with return instructions and, if applicable, a return shipping label.
- Pack and Ship: Carefully pack the product in its original packaging and ship it back to us. Please keep the tracking information for reference.
- Receive Your Refund/Exchange: Once the returned product is inspected, we will issue your refund or ship your exchange item.
Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please feel free to reach out to our customer support team:
- Email: contact@chefwave.shop
We’re here to ensure you have a smooth and hassle-free shopping experience!